Direct Espresso-Commerical Machines-Grinders

DirectEspresso always strives to provide the best customer experience. You will find our customer support personnel to be professional and highly trained. We will ensure that all your questions are answered. If you need help in making a decision about the equipment that best fits your needs, please do not hesitate to contact us. For any technical assistance or advice please call us Toll- free 1-866-870-2076 Or E-mail us. We are available to take your calls 7 days a week

If for any reason you are not completely satisfied with any machine you purchase from us, you may return it within 30 days for a full refund. Returned items must be in "like new" condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee. To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide Direct Espresso with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier or freight company. Therefore we strongly recommend that you purchase insurance from the courier, or freight company for returned items. Coffee can not be returned. Premium shipping (next day, 2nd day, etc) charges are non-refundable. Machines purchased for comercial use excluded.

Returns on Comercial Purchases

Returns from comercial application purchases are subject to 20% restocking fee. Returned items must be in "like new" condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box.To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide Direct Espresso with the tracking number. You will be responsible for paying the shipping costs for all merchandise returned to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier or freight company. Therefore we strongly recommend that you purchase insurance from the courier, or freight company for returned items. All freight charges must be prepaid by the purchaser or your account will not be credited.

Any merchandise found to be defective within 30 days of purchase, may be returned to us for replacement. Please contact Direct Espresso within 30 days of purchase. We will provide you with a Return Authorization Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number. You must purchase insurance from the courier. You will be reimbursed you for the cost of shipping and insurance if the item is shipped from the 48 contiguous states. If you have defective merchandise and you are not residing in the 48 contiguous states, please contact us for shipping directions. Commercial machines are excluded. Merchandise that becomes defective after 30 days is subject to the manufacturer's warranty. Direct Espresso will not replace defective merchandise after 30 days. Therefore, please register your product with the manufacturer, and retain the manufacturer's warranty instructions. Manufacturers phone numbers appear in the previous section.

Orders can be canceled if the product did not yet ship. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped. If the item has shipped, you will be responsible for paying the shipping costs from us to you and for returning the merchandise to us. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is highly recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit. For items that are cancelled after they are shipped, your account will not be credited until we receive the returned item. Canceled orders that have shipped must be returned unopened.

Damage in Transit Please contact us immediately if you received an item that was damaged in transit. We will contact the courier (UPS, USPS, Trucking Company) to pick up the item and return it to us at our expense. Items that were shipped on a pallet must be re-strapped to a pallet and ready for pick up. We will send you a replacement as soon as possible.

All Home/Office machines come with a one-year manufacturer warranty on parts and labor. Commercial machines come with a one-year parts warranty only.

Direct Espresso cares about the privacy of our Web site customers. In order to protect your privacy, Direct Espresso has adopted the following policy:

Your name, shipping and billing addresses, and credit card number(s) are used by Direct Espresso in order to provide you with the goods that you purchase on the Web site. We use your e-mail address to provide you with information about your order and its status, and we may occasionally send e-mails, including newsletters, to customers who have placed an order online, offering them more great values. Direct Espresso uses your phone number only in the event that our customer service representatives need to contact you about an order you have placed.

Direct Espresso does not sell or rent to third parties any personal information obtained through our Web site. While many items are shipped directly from the manufacturer, we instruct these companies to keep your personal information private.

Warranty information

30-Day Satisfaction Guarantee If for any reason you are not completely satisfied with any machine you purchase from us, you may return it within 30 days for a full refund. Returned items must be in "like new" condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee. To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide DirectEspresso with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items. Coffee can not be returned. Premium shipping (next day, 2nd day, etc) charges are non-refundable. Machines purchased for comercial use excluded.